Story
OpenText
LeclercLeclerc Uses IT Operations for Cross-team Delivery
Leclerc, a consumer staples organization in France, uses IT Operations from OpenText to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
| Capability | Program management stays visible to adjacent teams through IT Operations |
| Capability | Project and operations leads work from the same IT Operations record for cross-team delivery |
Story
Consumer Staples work at Leclerc spans more than one site, even when headquarters sits in France. Cross-team delivery was splitting across regional habits. Project and operations leads asked for a shared way to run program management without freezing local judgment.
OpenText (IT Operations) is what they standardized on. OpenText delivers information management, content services, cybersecurity, and DevOps software for large organizations. Leclerc uses it as the system of record for cross-team delivery, with project and operations leads as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
