Story
Oracle
KyndrylKyndryl Modernizes Order Management with Oracle
Kyndryl, an information technology organization in the United States, uses Oracle Cloud ERP from Oracle to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for order management |
| Capability | Order to cash stays visible to adjacent teams through Oracle Cloud ERP |
| Capability | Order desk and finance work from the same Oracle Cloud ERP record for order management |
Story
Kyndryl grew order management faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. Order desk and finance were the ones stitching the picture together by hand.
Rolling out Oracle Cloud ERP put order to cash on Oracle. Oracle delivers enterprise applications, databases, and cloud infrastructure, including Fusion Cloud ERP and Oracle Cloud Infrastructure. Kyndryl keeps the product in the path where work already happens, so order desk and finance do not context-switch into a graveyard system used only for audits.
The visible result is steadier order to cash. Order management is easier to inspect, and adjacent groups can join order desk and finance without a guided tour of someone's desktop.
