Story
monday.com
KustomerKustomer Adopts monday.com for Hybrid Collaboration
Kustomer, an information technology organization in the United States, uses monday service from monday.com to support hybrid collaboration for employees and partners.
Kustomer folded monday service into hybrid collaboration so employees and partners share one view of distributed meetings.
“Inside Kustomer, hybrid collaboration used to depend on whoever still had the latest file.”
“Employees and partners needed a system that would still make sense after the original project team moved on.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because distributed meetings has a clear owner |
| Productivity | Handoffs in hybrid collaboration sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how hybrid collaboration actually runs |
Story
Inside Kustomer, hybrid collaboration used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. Employees and partners needed a system that would still make sense after the original project team moved on.
Kustomer uses monday service from monday.com as the working layer for distributed meetings. monday.com is a Work OS used to build workflows for projects, CRM, development, and service on a visual board model. The practical change is simple: hybrid collaboration has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Kustomer gets from monday.com is a durable place to run hybrid collaboration and a way for employees and partners to see the same distributed meetings at the same time.
