Story
Grafana Labs
Kuehne+NagelKuehne+Nagel Brings Application Health onto Grafana Labs
Kuehne+Nagel, an industrials organization in Switzerland, uses Loki from Grafana Labs to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Application health can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for application health |
| Capability | Production support stays visible to adjacent teams through Loki |
Story
Inside Kuehne+Nagel, production support used to depend on whoever still had the latest file. That pattern is common in industrials groups working out of Switzerland. SREs and developers needed a system that would still make sense after the original project team moved on.
Kuehne+Nagel uses Loki from Grafana Labs as the working layer for application health. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. The practical change is simple: production support has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Kuehne+Nagel gets from Grafana Labs is a durable place to run production support and a way for SREs and developers to see the same application health at the same time.
