Story
SAP
Konica MinoltaKonica Minolta Modernizes Order Management with SAP
Konica Minolta, an information technology organization in Japan, uses SAP S/4HANA from SAP to support order to cash for order desk and finance.
Konica Minolta folded SAP S/4HANA into order to cash so order desk and finance share one view of order management.
“From Japan, information technology teams still had to serve customers and internal partners who expected a straight answer.”
“SAP is the global leader in enterprise resource planning software, with S/4HANA, business technology platform services, and industry cloud applications.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for order management |
| Capability | Order to cash stays visible to adjacent teams through SAP S/4HANA |
| Capability | Order desk and finance work from the same SAP S/4HANA record for order management |
Story
Konica Minolta grew order management faster than the local tools around it. From Japan, information technology teams still had to serve customers and internal partners who expected a straight answer. Order desk and finance were the ones stitching the picture together by hand.
Rolling out SAP S/4HANA put order to cash on SAP. SAP is the global leader in enterprise resource planning software, with S/4HANA, business technology platform services, and industry cloud applications. Konica Minolta keeps the product in the path where work already happens, so order desk and finance do not context-switch into a graveyard system used only for audits.
The visible result is steadier order to cash. Order management is easier to inspect, and adjacent groups can join order desk and finance without a guided tour of someone's desktop.
