Story
Grafana Labs
KioxiaKioxia Adopts Grafana Labs for Incident Management
Kioxia, an information technology organization in Japan, uses Tempo from Grafana Labs to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Tempo is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Kioxia did not need another dashboard that nobody opened. It needed incident management to move. In Japan, on-call rotations already knew where on-call response went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Tempo from Grafana Labs is now in that path. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. The company treats it as production tooling for incident management, which is why on-call rotations live in it rather than exporting from it once a quarter.
Kioxia can show how on-call response is handled today. That is the value: a repeatable way to run incident management on software the rest of the industry already recognizes.
