Story
Cartesia
KeringKering Standardizes Spoken Interfaces on Cartesia
Kering, a consumer discretionary organization in France, uses Ink from Cartesia to support customer and product conversations for product and contact center teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because spoken interfaces has a clear owner |
| Productivity | Handoffs in customer and product conversations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Ink is the governed place product and contact center teams use for customer and product conversations |
Story
Kering is based in France and runs consumer discretionary operations at a scale where spoken interfaces cannot live in side channels. Product and contact center teams were reconciling competing copies of the same work, which slowed customer and product conversations and hid who owned the next step.
The company runs customer and product conversations on Cartesia, with Ink as the product product and contact center teams actually open. Cartesia develops real-time voice AI, including Sonic text-to-speech and Ink speech-to-text, for conversational products and agents. For Kering, that means product and contact center teams can open one workflow, see spoken interfaces, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for spoken interfaces.
