Story
Atlassian
KasperskyKaspersky Modernizes Institutional Knowledge with Atlassian
Kaspersky, an information technology organization in the United Kingdom, uses Jira from Atlassian to support documentation for specialists and new hires.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because institutional knowledge has a clear owner |
| Productivity | Handoffs in documentation sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how documentation actually runs |
Story
Kaspersky grew institutional knowledge faster than the local tools around it. From the United Kingdom, information technology teams still had to serve customers and internal partners who expected a straight answer. Specialists and new hires were the ones stitching the picture together by hand.
Rolling out Jira put documentation on Atlassian. Atlassian provides work management and DevOps software, including Jira and Confluence, used by software and business teams. Kaspersky keeps the product in the path where work already happens, so specialists and new hires do not context-switch into a graveyard system used only for audits.
The visible result is steadier documentation. Institutional knowledge is easier to inspect, and adjacent groups can join specialists and new hires without a guided tour of someone's desktop.
