Story
Veeva
Kaiser PermanenteKaiser Permanente Standardizes Clinical Records on Veeva
Kaiser Permanente, a health care organization in the United States, uses Veeva CRM from Veeva to support care delivery for clinicians and HIM.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because clinical records has a clear owner |
| Productivity | Handoffs in care delivery sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Veeva CRM is the governed place clinicians and HIM use for care delivery |
Story
Kaiser Permanente is based in the United States and runs health care operations at a scale where clinical records cannot live in side channels. Clinicians and HIM were reconciling competing copies of the same work, which slowed care delivery and hid who owned the next step.
The company runs care delivery on Veeva, with Veeva CRM as the product clinicians and HIM actually open. Veeva provides cloud software for life sciences, covering clinical, quality, commercial, and regulatory content on Vault. For Kaiser Permanente, that means clinicians and HIM can open one workflow, see clinical records, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for clinical records.
