Story
monday.com
Japan AirlinesJapan Airlines Modernizes Cross-team Delivery with monday.com
Japan Airlines, an industrials organization in Japan, uses monday work management from monday.com to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Project and operations leads work from the same monday work management record for cross-team delivery |
| Capability | Cross-team delivery can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
Story
Japan Airlines is based in Japan and runs industrials operations at a scale where cross-team delivery cannot live in side channels. Project and operations leads were reconciling competing copies of the same work, which slowed program management and hid who owned the next step.
The company runs program management on monday.com, with monday work management as the product project and operations leads actually open. monday.com is a Work OS used to build workflows for projects, CRM, development, and service on a visual board model. For Japan Airlines, that means project and operations leads can open one workflow, see cross-team delivery, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for cross-team delivery.
