Story
Cartesia
Intesa SanpaoloIntesa Sanpaolo Uses Cartesia Voice API for Spoken Interfaces
Intesa Sanpaolo, a financials organization in Italy, uses Cartesia Voice API from Cartesia to support customer and product conversations for product and contact center teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because spoken interfaces has a clear owner |
| Productivity | Handoffs in customer and product conversations sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how customer and product conversations actually runs |
Story
Financials work at Intesa Sanpaolo spans more than one site, even when headquarters sits in Italy. Spoken interfaces was splitting across regional habits. Product and contact center teams asked for a shared way to run customer and product conversations without freezing local judgment.
Cartesia (Cartesia Voice API) is what they standardized on. Cartesia develops real-time voice AI, including Sonic text-to-speech and Ink speech-to-text, for conversational products and agents. Intesa Sanpaolo uses it as the system of record for spoken interfaces, with product and contact center teams as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
