Story
Guidewire
Intesa SanpaoloIntesa Sanpaolo Standardizes Core Processing on Guidewire
Intesa Sanpaolo, a financials organization in Italy, uses ClaimCenter from Guidewire to support banking operations for operations and product.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because core processing has a clear owner |
| Risk and compliance | ClaimCenter is the governed place operations and product use for banking operations |
| Capability | New joiners can see how banking operations actually runs |
Story
Financials work at Intesa Sanpaolo spans more than one site, even when headquarters sits in Italy. Core processing was splitting across regional habits. Operations and product asked for a shared way to run banking operations without freezing local judgment.
Guidewire (ClaimCenter) is what they standardized on. Guidewire makes core insurance software for policy, billing, and claims used by property and casualty carriers. Intesa Sanpaolo uses it as the system of record for core processing, with operations and product as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
