Story
Dassault Systemes
IntercomIntercom Uses SOLIDWORKS for Product Lifecycle
Intercom, an information technology organization in the United States, uses SOLIDWORKS from Dassault Systemes to support change control for engineering and quality.
Shared SOLIDWORKS workspaces help Intercom keep change control honest across teams.
“Information Technology work at Intercom spans more than one site, even when headquarters sits in the United States.”
“Engineering and quality asked for a shared way to run change control without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for product lifecycle data |
| Capability | Change control stays visible to adjacent teams through SOLIDWORKS |
| Capability | Engineering and quality work from the same SOLIDWORKS record for product lifecycle data |
Story
Information Technology work at Intercom spans more than one site, even when headquarters sits in the United States. Product lifecycle data was splitting across regional habits. Engineering and quality asked for a shared way to run change control without freezing local judgment.
Dassault Systemes (SOLIDWORKS) is what they standardized on. Dassault Systemes builds 3DEXPERIENCE applications for product design, simulation, and manufacturing operations across industrial companies. Intercom uses it as the system of record for product lifecycle data, with engineering and quality as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
