Story
Elastic
IntelsatIntelsat Brings On-call Response onto Elastic
Intelsat, an information technology organization in the United States, uses Elastic Security from Elastic to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Elastic Security is the governed place on-call rotations use for incident management |
Story
Information Technology work at Intelsat spans more than one site, even when headquarters sits in the United States. On-call response was splitting across regional habits. On-call rotations asked for a shared way to run incident management without freezing local judgment.
Elastic (Elastic Security) is what they standardized on. Elastic builds search, observability, and security software on Elasticsearch, used to find information and investigate operational data. Intelsat uses it as the system of record for on-call response, with on-call rotations as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
