Story
Grafana Labs
InfosysInfosys Runs Incident Response with Grafana Labs
Infosys, an information technology organization in India, uses Mimir from Grafana Labs to support incident response for on-call engineers.
Shared Mimir workspaces help Infosys keep incident response honest across teams.
“In India, on-call engineers already knew where log investigation went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.”
“Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because log investigation has a clear owner |
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Mimir is the governed place on-call engineers use for incident response |
Story
Infosys did not need another dashboard that nobody opened. It needed incident response to move. In India, on-call engineers already knew where log investigation went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Mimir from Grafana Labs is now in that path. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. The company treats it as production tooling for incident response, which is why on-call engineers live in it rather than exporting from it once a quarter.
Infosys can show how log investigation is handled today. That is the value: a repeatable way to run incident response on software the rest of the industry already recognizes.
