Story
DocuSign
IDEXX LaboratoriesIDEXX Laboratories Uses Identity for Distributed Meetings
IDEXX Laboratories, a health care organization in the United States, uses Identity from DocuSign to support hybrid collaboration for employees and partners.
A Identity rollout at IDEXX Laboratories took hybrid collaboration out of inboxes and into a named queue.
“Health Care work at IDEXX Laboratories spans more than one site, even when headquarters sits in the United States.”
“Employees and partners asked for a shared way to run hybrid collaboration without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because distributed meetings has a clear owner |
| Productivity | Handoffs in hybrid collaboration sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how hybrid collaboration actually runs |
Story
Health Care work at IDEXX Laboratories spans more than one site, even when headquarters sits in the United States. Distributed meetings was splitting across regional habits. Employees and partners asked for a shared way to run hybrid collaboration without freezing local judgment.
DocuSign (Identity) is what they standardized on. DocuSign provides electronic agreement software so organizations can prepare, sign, and manage contracts without paper routing. IDEXX Laboratories uses it as the system of record for distributed meetings, with employees and partners as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
