Story
IBM
SantanderIBM at Santander: Cloud Operations
Santander, a financials organization in Spain, uses IBM webMethods from IBM to support platform operations for infrastructure and application teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in platform operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | IBM webMethods is the governed place infrastructure and application teams use for platform operations |
| Capability | New joiners can see how platform operations actually runs |
Story
Santander grew cloud landing zones faster than the local tools around it. From Spain, financials teams still had to serve customers and internal partners who expected a straight answer. Infrastructure and application teams were the ones stitching the picture together by hand.
Rolling out IBM webMethods put platform operations on IBM. IBM offers hybrid cloud, AI, and automation software, including watsonx, Red Hat OpenShift, and observability products for large enterprises. Santander keeps the product in the path where work already happens, so infrastructure and application teams do not context-switch into a graveyard system used only for audits.
The visible result is steadier platform operations. Cloud landing zones is easier to inspect, and adjacent groups can join infrastructure and application teams without a guided tour of someone's desktop.
