Story
monday.com
HoYoverseHoYoverse Standardizes Institutional Knowledge on monday.com
HoYoverse, a communication services organization in China, uses monday CRM from monday.com to support documentation for specialists and new hires.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because institutional knowledge has a clear owner |
| Risk and compliance | monday CRM is the governed place specialists and new hires use for documentation |
| Capability | New joiners can see how documentation actually runs |
Story
Communication Services work at HoYoverse spans more than one site, even when headquarters sits in China. Institutional knowledge was splitting across regional habits. Specialists and new hires asked for a shared way to run documentation without freezing local judgment.
monday.com (monday CRM) is what they standardized on. monday.com is a Work OS used to build workflows for projects, CRM, development, and service on a visual board model. HoYoverse uses it as the system of record for institutional knowledge, with specialists and new hires as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
