Story
Elastic
Yang MingHow Yang Ming Runs Production Support on Elastic Observability
Yang Ming, an industrials organization in Taiwan, uses Elastic Observability from Elastic to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | SREs and developers work from the same Elastic Observability record for application health |
| Capability | Application health can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for application health |
Story
Industrials work at Yang Ming spans more than one site, even when headquarters sits in Taiwan. Application health was splitting across regional habits. SREs and developers asked for a shared way to run production support without freezing local judgment.
Elastic (Elastic Observability) is what they standardized on. Elastic builds search, observability, and security software on Elasticsearch, used to find information and investigate operational data. Yang Ming uses it as the system of record for application health, with SREs and developers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
