Story
New Relic
WoltHow Wolt Runs Incident Management on New Relic IAST
Wolt, an information technology organization in Finland, uses New Relic IAST from New Relic to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | New Relic IAST is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Information Technology work at Wolt spans more than one site, even when headquarters sits in Finland. On-call response was splitting across regional habits. On-call rotations asked for a shared way to run incident management without freezing local judgment.
New Relic (New Relic IAST) is what they standardized on. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. Wolt uses it as the system of record for on-call response, with on-call rotations as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
