Story
Pega
VitallyHow Vitally Runs Shared Services on Pega Customer Decision Hub
Vitally, an information technology organization in the United States, uses Pega Customer Decision Hub from Pega to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for employee requests |
| Capability | Shared services stays visible to adjacent teams through Pega Customer Decision Hub |
| Capability | HR, facilities, and finance ops work from the same Pega Customer Decision Hub record for employee requests |
Story
Vitally is based in the United States and runs information technology operations at a scale where employee requests cannot live in side channels. HR, facilities, and finance ops were reconciling competing copies of the same work, which slowed shared services and hid who owned the next step.
The company runs shared services on Pega, with Pega Customer Decision Hub as the product HR, facilities, and finance ops actually open. Pega offers a low-code platform for customer decisioning, case management, and workflow used in banking, insurance, and public sector. For Vitally, that means HR, facilities, and finance ops can open one workflow, see employee requests, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for employee requests.
