Story
Fiserv
UBS GroupHow UBS Group Runs Banking Operations on Clover
UBS Group, a financials organization in Switzerland, uses Clover from Fiserv to support banking operations for operations and product.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because core processing has a clear owner |
| Productivity | Handoffs in banking operations sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how banking operations actually runs |
Story
UBS Group is based in Switzerland and runs financials operations at a scale where core processing cannot live in side channels. Operations and product were reconciling competing copies of the same work, which slowed banking operations and hid who owned the next step.
The company runs banking operations on Fiserv, with Clover as the product operations and product actually open. Fiserv provides financial services technology for banks, credit unions, and merchants, including processing, digital banking, and Clover. For UBS Group, that means operations and product can open one workflow, see core processing, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for core processing.
