Story
Fiserv
SquareHow Square Runs Banking Operations on Clover
Square, a financials organization in the United States, uses Clover from Fiserv to support banking operations for operations and product.
Financials teams at Square treat Fiserv as the working layer for banking operations.
“Financials work at Square spans more than one site, even when headquarters sits in the United States.”
“Operations and product asked for a shared way to run banking operations without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Operations and product work from the same Clover record for core processing |
| Capability | Core processing can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for core processing |
Story
Financials work at Square spans more than one site, even when headquarters sits in the United States. Core processing was splitting across regional habits. Operations and product asked for a shared way to run banking operations without freezing local judgment.
Fiserv (Clover) is what they standardized on. Fiserv provides financial services technology for banks, credit unions, and merchants, including processing, digital banking, and Clover. Square uses it as the system of record for core processing, with operations and product as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
