Story
New Relic
Rio TintoHow Rio Tinto Runs Incident Response on New Relic IAST
Rio Tinto, a materials organization in the United Kingdom, uses New Relic IAST from New Relic to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Risk and compliance | New Relic IAST is the governed place on-call engineers use for incident response |
| Capability | New joiners can see how incident response actually runs |
Story
Materials work at Rio Tinto spans more than one site, even when headquarters sits in the United Kingdom. Log investigation was splitting across regional habits. On-call engineers asked for a shared way to run incident response without freezing local judgment.
New Relic (New Relic IAST) is what they standardized on. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. Rio Tinto uses it as the system of record for log investigation, with on-call engineers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
