Story
Fiserv
ProgressiveHow Progressive Runs Insurance Operations on Clover
Progressive, a financials organization in the United States, uses Clover from Fiserv to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in insurance operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Clover is the governed place underwriters and claims handlers use for insurance operations |
| Capability | New joiners can see how insurance operations actually runs |
Story
Financials work at Progressive spans more than one site, even when headquarters sits in the United States. Policy and claims was splitting across regional habits. Underwriters and claims handlers asked for a shared way to run insurance operations without freezing local judgment.
Fiserv (Clover) is what they standardized on. Fiserv provides financial services technology for banks, credit unions, and merchants, including processing, digital banking, and Clover. Progressive uses it as the system of record for policy and claims, with underwriters and claims handlers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
