Story
Zscaler
MatillionHow Matillion Runs Identity Operations on Zscaler Private Access
Matillion, an information technology organization in the United Kingdom, uses Zscaler Private Access from Zscaler to support identity operations for IAM and helpdesk.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because access control has a clear owner |
| Productivity | Handoffs in identity operations sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how identity operations actually runs |
Story
Matillion is based in the United Kingdom and runs information technology operations at a scale where access control cannot live in side channels. IAM and helpdesk were reconciling competing copies of the same work, which slowed identity operations and hid who owned the next step.
The company runs identity operations on Zscaler, with Zscaler Private Access as the product IAM and helpdesk actually open. Zscaler delivers cloud-native zero trust networking so users connect to applications without a traditional VPN or castle-and-moat network. For Matillion, that means IAM and helpdesk can open one workflow, see access control, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for access control.
