Story
Genesys
Just Eat TakeawayHow Just Eat Takeaway Runs Customer Support on Genesys AI
Just Eat Takeaway, a consumer discretionary organization in the Netherlands, uses Genesys AI from Genesys to support customer support for support agents.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for support tickets |
| Capability | Customer support stays visible to adjacent teams through Genesys AI |
| Capability | Support agents work from the same Genesys AI record for support tickets |
Story
Just Eat Takeaway is based in the Netherlands and runs consumer discretionary operations at a scale where support tickets cannot live in side channels. Support agents were reconciling competing copies of the same work, which slowed customer support and hid who owned the next step.
The company runs customer support on Genesys, with Genesys AI as the product support agents actually open. Genesys is a contact center and customer experience platform used to route voice, digital, and AI-assisted conversations. For Just Eat Takeaway, that means support agents can open one workflow, see support tickets, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for support tickets.
