Story
Datadog
HermesHow Hermes Runs Incident Response on Infrastructure Monitoring
Hermes, a consumer discretionary organization in France, uses Infrastructure Monitoring from Datadog to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for log investigation |
| Capability | Incident response stays visible to adjacent teams through Infrastructure Monitoring |
| Capability | On-call engineers work from the same Infrastructure Monitoring record for log investigation |
Story
Hermes is based in France and runs consumer discretionary operations at a scale where log investigation cannot live in side channels. On-call engineers were reconciling competing copies of the same work, which slowed incident response and hid who owned the next step.
The company runs incident response on Datadog, with Infrastructure Monitoring as the product on-call engineers actually open. Datadog is an observability platform that unifies metrics, traces, logs, and security signals for cloud applications. For Hermes, that means on-call engineers can open one workflow, see log investigation, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for log investigation.
