Story
OpenAI
GoDoWorksHow GoDoWorks Runs Voice Experiences on GPT-4o
GoDoWorks, an information technology organization in the United States, uses GPT-4o from OpenAI to support customer and product conversations for product and contact center teams.
GoDoWorks folded GPT-4o into customer and product conversations so product and contact center teams share one view of spoken interfaces.
“Information Technology work at GoDoWorks spans more than one site, even when headquarters sits in the United States.”
“Product and contact center teams asked for a shared way to run customer and product conversations without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in customer and product conversations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | GPT-4o is the governed place product and contact center teams use for customer and product conversations |
| Capability | New joiners can see how customer and product conversations actually runs |
Story
Information Technology work at GoDoWorks spans more than one site, even when headquarters sits in the United States. Spoken interfaces was splitting across regional habits. Product and contact center teams asked for a shared way to run customer and product conversations without freezing local judgment.
OpenAI (GPT-4o) is what they standardized on. OpenAI develops foundation models and ChatGPT Enterprise, used by companies to build assistants, analyze documents, and speed knowledge work. GoDoWorks uses it as the system of record for spoken interfaces, with product and contact center teams as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
