Story
DocuSign
Global PaymentsHow Global Payments Runs Hybrid Collaboration on CLM
Global Payments, a financials organization in the United States, uses CLM from DocuSign to support hybrid collaboration for employees and partners.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because distributed meetings has a clear owner |
| Productivity | Handoffs in hybrid collaboration sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how hybrid collaboration actually runs |
Story
Global Payments is based in the United States and runs financials operations at a scale where distributed meetings cannot live in side channels. Employees and partners were reconciling competing copies of the same work, which slowed hybrid collaboration and hid who owned the next step.
The company runs hybrid collaboration on DocuSign, with CLM as the product employees and partners actually open. DocuSign provides electronic agreement software so organizations can prepare, sign, and manage contracts without paper routing. For Global Payments, that means employees and partners can open one workflow, see distributed meetings, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for distributed meetings.
