Story
Cisco
EntergyHow Entergy Runs Network Operations on Webex
Entergy, a utilities organization in the United States, uses Webex from Cisco to support network operations for network engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in network operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Webex is the governed place network engineers use for network operations |
| Capability | New joiners can see how network operations actually runs |
Story
Utilities work at Entergy spans more than one site, even when headquarters sits in the United States. Campus and branch networking was splitting across regional habits. Network engineers asked for a shared way to run network operations without freezing local judgment.
Cisco (Webex) is what they standardized on. Cisco provides networking, collaboration, and security products that connect offices, data centers, and hybrid work. Entergy uses it as the system of record for campus and branch networking, with network engineers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
