Story
Grafana Labs@
Edison International
How Edison International Runs Incident Response on Grafana
Edison International, a utilities organization in the United States, uses Grafana from Grafana Labs to support incident response for on-call engineers.
Edison International folded Grafana into incident response so on-call engineers share one view of log investigation.
“Utilities work at Edison International spans more than one site, even when headquarters sits in the United States.”
“On-call engineers asked for a shared way to run incident response without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Grafana is the governed place on-call engineers use for incident response |
| Capability | New joiners can see how incident response actually runs |
Story
Utilities work at Edison International spans more than one site, even when headquarters sits in the United States. Log investigation was splitting across regional habits. On-call engineers asked for a shared way to run incident response without freezing local judgment.
Grafana Labs (Grafana) is what they standardized on. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. Edison International uses it as the system of record for log investigation, with on-call engineers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
