Story
Microsoft
Charles SchwabHow Charles Schwab Runs Documentation on Power Platform
Charles Schwab, a financials organization in the United States, uses Power Platform from Microsoft to support documentation for specialists and new hires.
Value results
| Category | Value result |
|---|---|
| Capability | Specialists and new hires work from the same Power Platform record for institutional knowledge |
| Capability | Institutional knowledge can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for institutional knowledge |
Story
Financials work at Charles Schwab spans more than one site, even when headquarters sits in the United States. Institutional knowledge was splitting across regional habits. Specialists and new hires asked for a shared way to run documentation without freezing local judgment.
Microsoft (Power Platform) is what they standardized on. Microsoft provides productivity, business applications, and developer tools used across the enterprise, including Microsoft 365, Dynamics 365, Power Platform, and GitHub. Charles Schwab uses it as the system of record for institutional knowledge, with specialists and new hires as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
