Story
Cisco
CencoraHow Cencora Runs Web Performance on Webex
Cencora, a health care organization in the United States, uses Webex from Cisco to support web performance for platform and web teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in web performance sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Webex is the governed place platform and web teams use for web performance |
| Capability | New joiners can see how web performance actually runs |
Story
Health Care work at Cencora spans more than one site, even when headquarters sits in the United States. Edge delivery was splitting across regional habits. Platform and web teams asked for a shared way to run web performance without freezing local judgment.
Cisco (Webex) is what they standardized on. Cisco provides networking, collaboration, and security products that connect offices, data centers, and hybrid work. Cencora uses it as the system of record for edge delivery, with platform and web teams as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
