Story
Akamai@
Baltimore Gas and Electric
How Baltimore Gas and Electric Runs Network Operations on App and API Protector
Baltimore Gas and Electric, an information technology organization in the United States, uses App and API Protector from Akamai to support network operations for network engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in network operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | App and API Protector is the governed place network engineers use for network operations |
| Capability | New joiners can see how network operations actually runs |
Story
Information Technology work at Baltimore Gas and Electric spans more than one site, even when headquarters sits in the United States. Campus and branch networking was splitting across regional habits. Network engineers asked for a shared way to run network operations without freezing local judgment.
Akamai (App and API Protector) is what they standardized on. Akamai operates a large edge platform for content delivery, application security, and microsegmentation. Baltimore Gas and Electric uses it as the system of record for campus and branch networking, with network engineers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
