Story
Grafana Labs
AsdaHow Asda Runs Incident Management on Grafana
Asda, a consumer staples organization in the United Kingdom, uses Grafana from Grafana Labs to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Grafana is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Consumer Staples work at Asda spans more than one site, even when headquarters sits in the United Kingdom. On-call response was splitting across regional habits. On-call rotations asked for a shared way to run incident management without freezing local judgment.
Grafana Labs (Grafana) is what they standardized on. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. Asda uses it as the system of record for on-call response, with on-call rotations as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
