Story
New Relic
HologicHologic Extends NRQL Across Incident Response
Hologic, a health care organization in the United States, uses NRQL from New Relic to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because log investigation has a clear owner |
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Risk and compliance | NRQL is the governed place on-call engineers use for incident response |
Story
Inside Hologic, incident response used to depend on whoever still had the latest file. That pattern is common in health care groups working out of the United States. On-call engineers needed a system that would still make sense after the original project team moved on.
Hologic uses NRQL from New Relic as the working layer for log investigation. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. The practical change is simple: incident response has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Hologic gets from New Relic is a durable place to run incident response and a way for on-call engineers to see the same log investigation at the same time.
