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Elastic
HiltonHilton Adopts Elastic for Incident Response
Hilton, a consumer discretionary organization in the United States, uses Elastic Search AI from Elastic to support incident response for on-call engineers.
In the United States, Hilton relies on Elastic for incident response.
“On-call engineers needed a system that would still make sense after the original project team moved on.”
“Elastic builds search, observability, and security software on Elasticsearch, used to find information and investigate operational data.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because log investigation has a clear owner |
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how incident response actually runs |
Story
Inside Hilton, incident response used to depend on whoever still had the latest file. That pattern is common in consumer discretionary groups working out of the United States. On-call engineers needed a system that would still make sense after the original project team moved on.
Hilton uses Elastic Search AI from Elastic as the working layer for log investigation. Elastic builds search, observability, and security software on Elasticsearch, used to find information and investigate operational data. The practical change is simple: incident response has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Hilton gets from Elastic is a durable place to run incident response and a way for on-call engineers to see the same log investigation at the same time.
