Story
Veeva
HikmaHikma Uses Veeva Clinical for Clinical Records
Hikma, a health care organization in the United Kingdom, uses Veeva Clinical from Veeva to support care delivery for clinicians and HIM.
A Veeva Clinical rollout at Hikma took care delivery out of inboxes and into a named queue.
“Health Care work at Hikma spans more than one site, even when headquarters sits in the United Kingdom.”
“Clinicians and HIM asked for a shared way to run care delivery without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because clinical records has a clear owner |
| Productivity | Handoffs in care delivery sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how care delivery actually runs |
Story
Health Care work at Hikma spans more than one site, even when headquarters sits in the United Kingdom. Clinical records was splitting across regional habits. Clinicians and HIM asked for a shared way to run care delivery without freezing local judgment.
Veeva (Veeva Clinical) is what they standardized on. Veeva provides cloud software for life sciences, covering clinical, quality, commercial, and regulatory content on Vault. Hikma uses it as the system of record for clinical records, with clinicians and HIM as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
