Story
New Relic@
Hellmann Worldwide Logistics
Hellmann Worldwide Logistics Runs Incident Management with New Relic
Hellmann Worldwide Logistics, an industrials organization in Germany, uses New Relic AI from New Relic to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Risk and compliance | New Relic AI is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Hellmann Worldwide Logistics grew on-call response faster than the local tools around it. From Germany, industrials teams still had to serve customers and internal partners who expected a straight answer. On-call rotations were the ones stitching the picture together by hand.
Rolling out New Relic AI put incident management on New Relic. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. Hellmann Worldwide Logistics keeps the product in the path where work already happens, so on-call rotations do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident management. On-call response is easier to inspect, and adjacent groups can join on-call rotations without a guided tour of someone's desktop.
