Story
OpenText
HCLTechHCLTech Runs Documentation with OpenText
HCLTech, an information technology organization in India, uses Experience Cloud from OpenText to support documentation for specialists and new hires.
Shared Experience Cloud workspaces help HCLTech keep documentation honest across teams.
“In India, specialists and new hires already knew where institutional knowledge went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.”
“OpenText delivers information management, content services, cybersecurity, and DevOps software for large organizations.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because institutional knowledge has a clear owner |
| Productivity | Handoffs in documentation sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Experience Cloud is the governed place specialists and new hires use for documentation |
Story
HCLTech did not need another dashboard that nobody opened. It needed documentation to move. In India, specialists and new hires already knew where institutional knowledge went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Experience Cloud from OpenText is now in that path. OpenText delivers information management, content services, cybersecurity, and DevOps software for large organizations. The company treats it as production tooling for documentation, which is why specialists and new hires live in it rather than exporting from it once a quarter.
HCLTech can show how institutional knowledge is handled today. That is the value: a repeatable way to run documentation on software the rest of the industry already recognizes.
