Story
BMC
Graphic PackagingGraphic Packaging Modernizes IT Service Requests with BMC
Graphic Packaging, a materials organization in the United States, uses BMC Helix from BMC to support IT service management for IT and employees.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in IT service management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | BMC Helix is the governed place IT and employees use for IT service management |
| Capability | New joiners can see how IT service management actually runs |
Story
Graphic Packaging is based in the United States and runs materials operations at a scale where IT service requests cannot live in side channels. IT and employees were reconciling competing copies of the same work, which slowed IT service management and hid who owned the next step.
The company runs IT service management on BMC, with BMC Helix as the product IT and employees actually open. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. For Graphic Packaging, that means IT and employees can open one workflow, see IT service requests, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for IT service requests.
