Story
Grafana Labs@
Marks and Spencer
Grafana Labs Supports Production Support at Marks and Spencer
Marks and Spencer, a consumer discretionary organization in the United Kingdom, uses Grafana Cloud from Grafana Labs to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Application health can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for application health |
| Capability | Production support stays visible to adjacent teams through Grafana Cloud |
Story
Marks and Spencer is based in the United Kingdom and runs consumer discretionary operations at a scale where application health cannot live in side channels. SREs and developers were reconciling competing copies of the same work, which slowed production support and hid who owned the next step.
The company runs production support on Grafana Labs, with Grafana Cloud as the product SREs and developers actually open. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. For Marks and Spencer, that means SREs and developers can open one workflow, see application health, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for application health.
