Story
Grafana Labs
EnbridgeGrafana Labs Supports Incident Response at Enbridge
Enbridge, an energy organization in Canada, uses Grafana Cloud from Grafana Labs to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because log investigation has a clear owner |
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Grafana Cloud is the governed place on-call engineers use for incident response |
Story
Enbridge grew log investigation faster than the local tools around it. From Canada, energy teams still had to serve customers and internal partners who expected a straight answer. On-call engineers were the ones stitching the picture together by hand.
Rolling out Grafana Cloud put incident response on Grafana Labs. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. Enbridge keeps the product in the path where work already happens, so on-call engineers do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident response. Log investigation is easier to inspect, and adjacent groups can join on-call engineers without a guided tour of someone's desktop.
