Story
Grafana Labs
WeidmullerGrafana Labs at Weidmuller: On-call Response
Weidmuller, an industrials organization in Germany, uses Mimir from Grafana Labs to support incident management for on-call rotations.
When on-call response outgrew homegrown tracking, Weidmuller brought in Grafana Labs.
“In Germany, on-call rotations already knew where on-call response went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.”
“Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how incident management actually runs |
Story
Weidmuller did not need another dashboard that nobody opened. It needed incident management to move. In Germany, on-call rotations already knew where on-call response went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Mimir from Grafana Labs is now in that path. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. The company treats it as production tooling for incident management, which is why on-call rotations live in it rather than exporting from it once a quarter.
Weidmuller can show how on-call response is handled today. That is the value: a repeatable way to run incident management on software the rest of the industry already recognizes.
