Story
Zoom
Global PaymentsGlobal Payments Adopts Zoom for Program Management
Global Payments, a financials organization in the United States, uses Zoom AI Companion from Zoom to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
| Capability | Program management stays visible to adjacent teams through Zoom AI Companion |
| Capability | Project and operations leads work from the same Zoom AI Companion record for cross-team delivery |
Story
Inside Global Payments, program management used to depend on whoever still had the latest file. That pattern is common in financials groups working out of the United States. Project and operations leads needed a system that would still make sense after the original project team moved on.
Global Payments uses Zoom AI Companion from Zoom as the working layer for cross-team delivery. Zoom provides video meetings, phone, and contact center products used for internal collaboration and customer conversations. The practical change is simple: program management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Global Payments gets from Zoom is a durable place to run program management and a way for project and operations leads to see the same cross-team delivery at the same time.
