Story
Grafana Labs
Genuine PartsGenuine Parts Uses Loki for Application Health
Genuine Parts, a consumer discretionary organization in the United States, uses Loki from Grafana Labs to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for application health |
| Capability | Production support stays visible to adjacent teams through Loki |
| Capability | SREs and developers work from the same Loki record for application health |
Story
Consumer Discretionary work at Genuine Parts spans more than one site, even when headquarters sits in the United States. Application health was splitting across regional habits. SREs and developers asked for a shared way to run production support without freezing local judgment.
Grafana Labs (Loki) is what they standardized on. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. Genuine Parts uses it as the system of record for application health, with SREs and developers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
