Story
Genesys
FivetranGenesys Supports Customer Support at Fivetran
Fivetran, an information technology organization in the United States, uses Genesys Cloud CX from Genesys to support customer support for support agents.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because support tickets has a clear owner |
| Risk and compliance | Genesys Cloud CX is the governed place support agents use for customer support |
| Capability | New joiners can see how customer support actually runs |
Story
Fivetran is based in the United States and runs information technology operations at a scale where support tickets cannot live in side channels. Support agents were reconciling competing copies of the same work, which slowed customer support and hid who owned the next step.
The company runs customer support on Genesys, with Genesys Cloud CX as the product support agents actually open. Genesys is a contact center and customer experience platform used to route voice, digital, and AI-assisted conversations. For Fivetran, that means support agents can open one workflow, see support tickets, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for support tickets.
