Story
CrowdStrike
GenesysGenesys Modernizes Private Access with CrowdStrike
Genesys, an information technology organization in the United States, uses Falcon Insight from CrowdStrike to support remote access for network and IT.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in remote access sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Falcon Insight is the governed place network and IT use for remote access |
| Capability | New joiners can see how remote access actually runs |
Story
Genesys is based in the United States and runs information technology operations at a scale where private application access cannot live in side channels. Network and IT were reconciling competing copies of the same work, which slowed remote access and hid who owned the next step.
The company runs remote access on CrowdStrike, with Falcon Insight as the product network and IT actually open. CrowdStrike is a cloud-native cybersecurity platform focused on endpoint detection, identity protection, and managed threat hunting. For Genesys, that means network and IT can open one workflow, see private application access, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for private application access.
