Story
Oracle@
Frontier Communications
Frontier Communications Adopts Oracle for Order to Cash
Frontier Communications, a communication services organization in the United States, uses NetSuite from Oracle to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in order to cash sit in a shared queue instead of a mailbox trail |
| Risk and compliance | NetSuite is the governed place order desk and finance use for order to cash |
| Capability | New joiners can see how order to cash actually runs |
Story
Frontier Communications did not need another dashboard that nobody opened. It needed order to cash to move. In the United States, order desk and finance already knew where order management went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
NetSuite from Oracle is now in that path. Oracle delivers enterprise applications, databases, and cloud infrastructure, including Fusion Cloud ERP and Oracle Cloud Infrastructure. The company treats it as production tooling for order to cash, which is why order desk and finance live in it rather than exporting from it once a quarter.
Frontier Communications can show how order management is handled today. That is the value: a repeatable way to run order to cash on software the rest of the industry already recognizes.
